For the third consecutive year, TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Lenders with Prime Credit, according to the J.D. Power 2022 U.S. Dealer Financing Satisfaction StudySM.
TD Auto Finance achieved an overall score of 961 out of 1,000 in the non-captive national prime credit segment from J.D. Power, 61 points ahead of the segment average. In addition, TD Auto Finance scored highest in Provider Offering and Funding Process for the third year in a row, and highest in the Sales Representative Relationship attribute for the first time.
“This incredible achievement is a testament to our commitment to being the financial leader in service, convenience, and advice, and we’d like to thank our dealer customers for choosing TD Auto Finance,” said Ernie Diaz, Head of U.S. Consumer Distribution, Wealth, and TD Auto Finance. “Our relentless focus on our customers has been the key to our success, and I look forward to continuing to grow the business in the years ahead.”
The 2022 U.S. Dealer Financing Satisfaction Study is based on responses from 3,578 auto dealer financial professionals. The study, which was fielded in April – May 2022, measures auto dealer satisfaction in six segments of lenders: captive luxury–prime; captive mass market–prime; lease; non-captive national-prime; non-captive regional–prime; and non-captive sub-prime.
“To be ranked #1 for the third year in a row is truly an honor,” said Andrew Stuart, President, and CEO of TD Auto Finance. “But even more importantly, the feedback dealers provide is key. There’s no substitute for understanding the voice of the dealer as we continue to improve our products, services, and processes in this competitive and rapidly changing market.”