Mastering Customer Experience Economics to Drive ROI in the New Reality – The Economy Digest
White Papers

Mastering Customer Experience Economics to Drive ROI in the New Reality

Mastering Customer Experience Economics to Drive ROI in the New Reality

In the KPMG 2020 Global CEO survey, according to 80% of global CEOs, COVID-19 fast-tracked digital transformation efforts. 

Post pandemic, organizations realize they need to continue digitizing their operations while prioritizing revenue growth and improving customer experiences. 

In this paper, explore how the present-day digital landscape and market uncertainty will continue to influence customer behaviors and impact businesses. Furthermore, get KPMG insight into mastering CX economics in the new reality. 

  • Explore CX Economics
  • Pioneer a new digital frontier
  • Enhance personalized CX in the new reality
  • Create CFO ready experiences, and more!

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